AZAREL
Legal

Refund policy.

How refunds work for Azarel products, and what to do if something about a payment looks wrong.

Last updated 2 November 2026

In shortNothing is sold through this website, and the site takes no payments. Any paid access to Leviathan is set up under a written agreement, and that agreement sets the refund terms. If you were charged in error, contact us and we will put it right.

Purchases on this website

Leviathan is in active development and is not generally available. This website does not sell anything, has no checkout, and never asks for card or bank details. If a page or message claiming to be from Azarel asks you to pay through this site, it is not from us; please tell us at hello@azarel.com.

Agreements for Leviathan

Any paid access to Leviathan, for example an evaluation, a pilot or a licence, is set up under a written agreement with Azarel. The payment and refund terms for that work are set out in the agreement, and they apply in place of this page.

Charges made in error

If you believe you were charged by Azarel by mistake, charged twice, or charged for something you did not agree to, email hello@azarel.com with:

  • your name and organisation;
  • the date and amount of the charge; and
  • the invoice or reference number, if you have one.

We will look into it and refund any amount that was charged in error to the original payment method.

Rights under the law

Nothing in this policy affects rights you have under the consumer or commercial law that applies to you.

Future plans

If we start selling Leviathan directly, for example as a subscription, this page will set out its refund terms before anyone is asked to pay.